PAYMENT

  • Brimshospitals online payments are redirected to the service provider for processing and then return back to our site.
  • Accepted Credit Cards We currently accept the use of the following credit cards for payment through our Online Payment Facility:
    • Visa.
    • MasterCard
    • Maestro
    • Amex
  • Select Debit Cards
  • Net Banking
    • On clicking “Make Payment”, your payment will be processed and on successful completion of the transaction, a Transaction ID will be provided to you. This is the confirmation id of your payment. Invoice for all paid OPD appointments would be generated 15 minutes before the appointment time. An email and sms with invoice number would be sent to your email id and the mobile number given at the time of booking. This SMS needs to be presented at the hospital counter to collect your hard copy of the invoice to avail the services.
    • We do not consider that a payment has been made until a transaction number is issued. If you do not receive a transaction number, you should process your payment again or make your payment by another means.
    • If you do not receive a transaction number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your bank or with the Customer Service Department whether or not your payment has been made. Only you may be aware of any problems that may occur during the payment process. will not be responsible for losses (monetary or otherwise) if you assume that payment was not made because you failed to receive confirmation. In case of Credit/Debit Card bookings the Credit/Debit Card and Card holder must be present at the billing counter.
  • Non Paid Appointments
    • SMS confirmation – Your booking confirmation will be sent via SMS to the mobile number given by you at the time of booking. The SMS details need to be shown at the billing counter to get a printed invoice.
    • Email confirmation: Your booking confirmation will be sent via an email to the email address given by you at the time of booking. This confirmation can be printed and shown at the billing counter to get a printed invoice.
  • Paid Appointments
    • SMS confirmation – Your booking and payment confirmation will be sent via SMS to the mobile number given by you at the time of booking. For OPD appointments, invoice will be automatically generated 15 minutes before the appointment time by the system. The invoice number will be sent through SMS to the mobile number given by you at the time of booking. You will need to show this SMS to collect printed duplicate copy of the Invoice.
    • Email confirmation: Your booking and payment confirmation will be sent via email to the email address given by you at the time of booking. For OPD appointments, invoice will be automatically generated 15 minutes before the appointment time by the system. Invoice will be sent as an attachment to your email address given by you at the time of booking.
  • If you are unable to make your appointment time, Brimshospitals may attempt to contact you, using the information provided at the time of booking. If Brimshospitals is unable to reach you after its initial attempt, Brimshospitals may entertain another walk in /next appointee patient.
  • You will need to produce the credit card/ debit card used for the payment of the booking at the OPD billing Counter.
  • Invoice once generated as stated above.

RESCHEDULING, CANCELLATION & REFUND POLICY

  • For all online paid appointments for consultation and/or PHP, rescheduling such appointment can be done only for the respective hospital and of the same physician in case of consultation.
  • Rescheduling of all online paid appointments can be done only until the invoice against such appointment is generated. Once invoice is generated, cancellation and refund process as mentioned below should be followed and re-process for a fresh booking, if need be.
  • For all nonpaid appointments for consultation and/or PHP, rescheduling such appointment can be done for any hospital of Max Healthcare Institute Limited.
  • Cancellation by the Customer-
    • For any online paid appointments, where services were not availed at the appointed time despite invoices being generated against such online appointment booking, you should cancel such invoice for claiming a refund at the respective hospital counter physically.
    • For any online paid booking for Preventive Health Checks(PHP) where the service is not availed on the date of appointment, such online PHP booking should be cancelled for claiming a refund either through call centre or by clicking on the link provided to you in the confirmation email or through a written request for cancellation at the respective hospital counter.
  • Cancellation by Brimshospitals –Occasionally, OPDs or appointments are canceled or postponed by the Doctor/ Brimshospitals. Should this occur, we will attempt to contact you and refund the amount as per the policy of the Brimshospitals. You may book new appointment as per your convenience or visit brimshospitals.com for new bookingon the WebSite.
  • Refunds:
    • Upon receipt of a valid cancelation of the appointment as stated above, we will refund the money the way the payment was received. If the payment was by Credit/ Debit Card or Net-Banking, we will refund through the Credit/Debit Card or Net-Banking account. Typically refunds are processed in 3 working days. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account/ accountholder’s bank account as that is managed by the Cardholder’s issuing bank.
    • You will be provided with refund reference number for further communication with your bank.
    • No refunds / cancellation requests shall be entertained in case of payment against bills / Services received.
    • Under no circumstances, cash will be refunded against any cancellation.
  • If you are unable to make your appointment then you should cancel the appointment by using the link integrated in the email confirmation mail or call Brimshospitals call centre.
  • Cancellation through mail or call centre is allowed for all the bookings until the time of appointment or Invoice generation which ever is earlier.